QMS Policy

At Diamond Arabia Contracting Co. (DACL), we are dedicated to delivering high-quality construction and project support services that consistently meet or exceed the expectations of our clients, stakeholders, and regulatory authorities. Our Quality Management System (QMS) is designed to ensure systematic control of processes to maintain high standards across all aspects of our operations.

Policy Objectives:

Customer Satisfaction: Ensure complete client satisfaction by consistently delivering projects on time, within budget, and in compliance with specified requirements.
Regulatory Compliance: Adhere strictly to all relevant industry codes, standards, and statutory requirements in all our activities.
Process Control: Maintain documented procedures and work instructions to ensure uniformity, reduce errors, and promote efficient operations.
Continuous Improvement: Establish measurable quality objectives and continuously review and improve our processes, services, and QMS framework.
Employee Competence: Invest in the training, development, and awareness of our employees to ensure they are skilled, informed, and motivated to contribute to quality excellence.
Supplier & Subcontractor Integration: Work closely with our suppliers and subcontractors to ensure they meet our quality expectations and contribute positively to project outcomes.

Key Commitments:

Implement ISO 9001:2015 principles and standards throughout the organization.
Promote a culture of quality ownership and accountability at every level.
Monitor client feedback and address non-conformities through corrective and preventive actions.
Conduct regular internal audits and management reviews to assess the effectiveness of the QMS.
Allocate resources and technology that support quality enhancement and innovation.

This Quality Policy is communicated across all levels of the organization and reviewed periodically for reliability and effectiveness. It serves as a framework for setting quality objectives and reflects DACL's unwavering commitment to delivering excellence in every project.